![]() ![]() What if a customer reaches out to you on WhatsApp for customer service?.You can set up automated messages when replying to a user within the 24-hour window, but that must include direct escalation paths to a human agent.Outside that time window, you may only send messages via approved Message Templates. After a user opts in to chat with you, you may continue that conversation for up to 24 hours after the last message sent to you by the user without charge.You may only initiate chats using an approved Message Template.The formatting must contain these required language elements: “receive, , on. ![]() shipping status notifications, transaction notifications, new content/product updates, etc. The opt-in messaging must clearly state WHAT TYPE of information the user is signing up to receive and that this information will be sent in the form of messages on WhatsApp.Users must have control over what phone number is being used through the availability of explicit action (e.g., entering the phone number or being given the option to edit it).Active opt-in means the agreement MUST be triggered by user action, be it entering their phone number or checking a visual element such as a box to communicate their consent. The WhatsApp Business solution opt-in must be an ACTIVE Opt-In.So, before we proceed to look at some efficient opt-in strategies, you must cement the rules: Given how much work goes into setting up the WhatsApp Business API, you don’t want to expose your WhatsApp business profile to any unnecessary risks.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |